Frequently Asked Questions
Everything you need to know about shopping with Harry Hartog.
What are your shipping options and delivery times?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days) on all orders. Once your order is dispatched, you will receive a tracking number via email.
How do I return an item that doesn't fit?
We accept returns within 30 days of purchase for a full refund or exchange. Items must be in their original condition with tags attached. Please use our online portal to generate a return label.
Are your materials sustainably sourced?
At Harry Hartog, we prioritize quality and ethics. 80% of our current collection is made from organic cotton, recycled polyester, or responsibly sourced wool as part of our commitment to the environment.
Can I change or cancel my order after it's placed?
Due to our fast processing times, we can only make changes or cancellations within 60 minutes of order placement. Please contact our support team immediately for assistance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Klarna.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.